Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

How to update an unlocked samsung to be compatible with wifi calling?

I have a model an unlocked Galaxy S20+ 5G (G986U1), which according to this(https://www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf), is capable of using wifi calling when unlocked if it has a software update. The wifi calling option is simply not

Questions

109

1

0

Accepted Solution

Official Solution

Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

Questions

5.9K

6

Accepted Solution

Official Solution

Xbox 360 not connecting to wifi

I have an xbox 360. Before I got Uverse, I could get on xbox live. (It wasn't great, but could at least get on) Now we have Uverse, and it won't connect to my wifi at all. Everything else connects like the Wii, I pods, laptops, but not xbox. Any ideas???

Questions

22.5K

6

0

0

Accepted Solution

Official Solution

Where do you mail the modem after cancelling account

I have been redirected to the "Find out how to return" page, but it doesn't give me and address to mail the equipment. Where do I find this information?

Questions

343

7

0

Accepted Solution

Official Solution

Turn off VM password when using wifi calling

I'm using the original phone app (not virtual VM) and don't want to use virtual VM. I have turned off VM password.  My phone is am unlocked Samsung S10e. When connected via cellular and dial 1, I get to my VM without being asked for a password. When connected via wifi calling and dial 1,

Questions

268

2

0

Accepted Solution

Official Solution

Saving MAC filtering on a 5268 Router

I am trying to limit wi-fi to specific devices. I did this all of the time with my old router when I could toggle between "blacklist" and "whitelist". We have been upgraded to the 5268 and I just can't get it to work. I did first have to shutt off the WPS to prevent a red box and error from occurrin

Questions

478

9

0

Accepted Solution

Official Solution

Best Router/Gateway/Modem for ATT FIber

I am looking into switching to ATT Fiber and wondering about equipment. My house is fairly large and has plaster walls which makes it hard to broadcast wifi signal across the entire house. First, would the gear ATT provides be fast and cover my entire house? And if not, would it be possible to eithe

Questions

1.5K

1

0

Accepted Solution

Official Solution

In case of WiFi calling, will my 3G microcell still be useful

Is my 3G microcell still useful if I have WiFi calling

Questions

161

3

0

Accepted Solution

Official Solution

free att vpn configuration

trying to figure out the free AT&T VPN configuration

Questions

514

1

0

Accepted Solution

Official Solution

Connect data backup to AT&T router

How do I connect a Seagate Backup plus Hub to a Arris BGW210-700 router?

Questions

77

1

0

Accepted Solution

Official Solution

Data usage high when on WiFi

I just checked my iPhone and my cellular data usage is 1.2T (crazy!) and the period isn’t even over. What’s troubling is that I’m home 95% of the time and signed into our WiFi, so why is Cellular data even being used and to this amount? Something doesn’t seem right? Help?

Questions

81

1

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

123

3

0

Accepted Solution

Official Solution

What Netgear WiFi modem routers work with AT&T Fiber internet?

What Netgear WiFi modem routers work with AT&T Fiber internet?

Questions

335

2

0

Accepted Solution

Official Solution

Incurring Text Charges While Out of the Country

My wife and I were in Mexico last month with our iPhones set to "Cellular Data" OFF, "Roaming" OFF, and "Wi-Fi Calling" ON.  My wife has the international plan were if you make at least one international call (which they all will be since we were out of the country) you get charged $10 for the day.

Questions

869

1

0

0

Accepted Solution

Official Solution

public ip address

My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address

Questions

312

1

0

Accepted Solution

Official Solution

How to send Wake On LAN (WOL) from ARRIS BGW210-700 Router to Epson Printer

I have spent 3 hours nailing down what my problem is but cannot seem to solve it. I have an Epson Workforce 4640 printer and use an AT&T ARRIS BGW210-700 Router to create my home WiFi network. There is no issue with my wireless except with printing to the Epson.   Two years ago I

Questions

1.5K

3

0

Accepted Solution

Official Solution

a technician will be taking a look at my Arris modem/router NVG 589 tomorrow and if it needs replacemnt

The modem/router is not 100% anymore and as a result I'm losing internet connectivity.  Comes and goes.  My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix.  More like a monthly rental fee on the replacement. I don't want to have to

Questions

306

3

0

Accepted Solution

Official Solution

Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T

MicroCell Alternative - Wi-Fi Calling   Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the a

Questions

15.7K

9

Accepted Solution

Official Solution

How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

852

2

0

Accepted Solution

Official Solution

Getting a message that says I have no data availible, but I already purchased pre-paid data.

I purchased a Netgear LB1120 modem and a pre-paid AT&T SIM card. I have already purchased the 8gb plan. I have logged in to verify that I have data. When I try to go to the wifi I get a message from AT&T saying "It looks like you want to use data but have none available. You may need to add a data p

Questions

1.2K

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.